Refund Policy

In short: BrokerBolo fees are non-refundable once paid. You can cancel anytime to stop future billing, and the only refunds we make are for billing errors (section 5).

1. Free plan (one agent)

Using BrokerBolo with a single agent is free. No payment is collected on the free plan, so there is nothing to refund — if BrokerBolo isn't right for you, simply stop using it.

2. Annual plan (₹49,990/year)

The annual plan is billed upfront for the full year. Once your WhatsApp number is activated on the plan, payments are non-refundable — including on cancellation partway through the year. This mirrors the same reasoning as the monthly plan's activation fee below: onboarding (Meta number setup, template approvals, first-week support) is real work on our side regardless of how long you stay.

You can cancel anytime to stop future renewal — cancelling doesn't refund the current year, but it does mean you won't be billed again.

3. Monthly plan (₹4,999/month + ₹10,000 one-time activation fee)

The ₹10,000 activation fee is charged once, when your WhatsApp Business number is provisioned, and is non-refundable from that point — even if you cancel shortly after. It covers onboarding work that happens regardless of how long you stay, and is not a fee we can reverse once that work is done.

The ₹4,999 monthly fee is billed in advance for each month. Cancelling stops future billing at the end of your current billing cycle — we don't refund the partial month already paid for, but you won't be charged again after that cycle ends.

4. WhatsApp (Meta) message costs

Per-message costs are billed directly by Meta against your own WhatsApp Business Account — BrokerBolo passes these through with zero markup and never collects this money itself. Any refund for Meta's own charges is between you and Meta; this policy covers BrokerBolo's fees only.

5. Billing errors

If you were charged the wrong amount, charged twice, or charged after a cancellation that should have taken effect, tell us and we'll refund the error in full. This is different from changing your mind about a plan you knowingly signed up for, which section 2 and 3 above govern.

6. How refunds are paid

BrokerBolo doesn't yet have a self-serve payment gateway — billing is arranged directly with our team. Any refund owed under this policy is paid back the same way you paid (bank transfer or UPI), within 7 business days of us confirming it's due.

7. How to request a refund

WhatsApp us at +91 95949 97347 with your account email and the reason for the request. See our Pricing and Terms of Service for the full billing terms this policy sits alongside.